App Redesign
Crises app designed to alert users of weather emergencies.
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Emergency, by the American Red Cross, allows users to monitor the people and places they care about most during a natural disaster.
Challenge
The idea to revamp the Emergency App evolved from discussing the app in a UW UX class with other students. While the emergency information is accessible, the site design is not intuitive.
How might we make this app more accessible, modern and concise?
Objective
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Design an updated user-friendly app that allows users to access emergency information quickly
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Design an accessible update for the app to so that users can monitor loved ones in times of crises and give or get aid quickly.
Conversation as a Design
Here's how the conversation would work if the experience was a person.
Wireframing
What the conversation looks like as a set of screens.
Measuring the Impact
Now I measured the impact of the changes, first using a qualitative evaluation, and then a quantitative scorecard.
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To recap, the customer goals were:
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A person worried about natural disasters wants to be notified of an emergency, in order to get and give aid to loved ones.
Business goals:
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Provide emergency information about disasters clearly and quickly.
Project Reflections
I had empathy for users of this app who would be caught off-guard in an emergency situation. I was struck by the feeling of helplessness I would feel if I couldn't reach a loved one out of state, during a natural disaster. Because of this I felt adding a stock photo of actual Red Cross workers in the field would humanize the app. Cutting out the fat, as I like to call it, was also key here, because in moments of stress and disaster, the last thing a user wants to do is read a novel-length paragraph. They need pertinent info immediately. I liked the using terminology "live updates" to address this need. Lastly, I preferred "Choose Your Location" instead of "Add a Place" to personalize the app.
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